Knowledge base
How does the standard technical support work in Oktawave?
Posted by on 29.05.2013 12:36

In Oktawave we have two levels of technical support in solving the problems of our customers and users. One of them is the level of standard help which is included in the price of the Oktawave services. This means that the support at this level does not involve any additional fees for users of our platform.

 

When should I contact?

Technical support can be contacted via e-mail (support@oktawave.com) or system form (https://kb.oktawave.com/Tickets/Submit) in the 24/7/365 mode. The response time for such a ticket is up to 12 hours.

If you need very urgent contact, you can also call us on 801 007 275 (+48 22 10 10 555). The telephone line is operated by us from 8:00 am. to 9:00 pm. on weekdays.

 

What kind of support will I receive at the standard level?

Standard support is mainly with the issues that are directly dependent on Oktawave as a provider of cloud computing platform. Please contact us if your case involves one of the following topics.

  • Answers to questions on how to use the services and features Oktawave.
  • Best practices to help you effectively integrate, run and manage applications in the cloud.
  • Troubleshooting with the operating system resources of Oktawave.
  • Solve problems with billing resources.
  • Troubleshooting the API Oktawave.
  • Support for problems with admin panel and other Oktawave tools.
  • Support for software issues such as operating systems, web servers, e-mail, VPN, database and storage configuration.

You can also take advantage of our paid support. More on this topic can be found here.

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